Data Specialist, Customer Services

SPIE is the international society for optics and photonics founded in 1955 to advance light-based technologies. Serving more than 225,600 constituents from 150 countries, the Society advances emerging technologies through interdisciplinary information exchange, continuing education, publications, patent precedent, and career and professional growth. SPIE annually organizes and sponsors approximately 25 major technical forums, exhibitions, and education programs in North America, Europe, Asia, and the South Pacific.

SPIE is an Equal Employment Opportunity Employer.  SPIE provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Full-time, 40 hours per week position available, with flexible work hours. SPIE has adopted a mandatory vaccination policy.

Description of duties: The Data Specialist reviews data originating from multiple channels, cleansing, and certifying application of data integrity standards. Although the emphasis of the work is on researching, verifying and correcting information migrating into an electronic data system, the Data Specialist is also responsible for the performance of a wide variety of tasks that require the application of independent judgment, curiosity, and data governance best practices.  These tasks will include monitoring of the external Help Desk, which involves a high level of interaction with customers via email and telephone to answer questions and resolve any concerns and providing internal data support to other departments within SPIE.  Customer Service excellence is necessary to ensure proper resolution and service to constituents, volunteers, and stakeholders. Other duties may be assigned as needed. 

Education & Experience/Accomplishment Requirements: 

  • 2-year degree or equivalent, relevant experience required
  • One year customer service experience
  • One year typing or data entry experience, plus additional office experience (equivalent relevant experience may be substituted)
  • PC proficiency and knowledge of Windows applications required
  • Proficiency in web research and analyzing information
  • Strong oral and written communication skills
  • Type 50 wpm accurately for periods of 2 hours per day, up to 4 hours per day

Equity, Diversity, and Inclusion (EDI): SPIE recognizes that diversity and inclusion drive innovation, excellence, and new knowledge. Bringing together people from different backgrounds, experiences, and perspectives makes us stronger and supports our mission. We offer a collaborate work environment and strive to create a culture of belonging for all our employees. 

Compensation includes: Competitive wage, annual discretionary bonus, defined contribution retirement plan with additional company match and paid-time-off plan beginning at 31 days per year. 

Benefits package includes: Medical, dental & vision benefits provided.  Health savings accounts are partially funded by SPIE.  Flexible spending accounts for dependent care and dental/vision expenses available. Employee life & disability insurance provided, dependent life insurance available through payroll deduction. Many learning & development opportunities including tuition reimbursement & leadership development. 

Location: Physical work location in Bellingham, WA.  Occasional remote work possible.

Culture: We are currently operating in a partially remote work environment due to COVID-19, but we are moving toward a return to the office. Our workplace offers onsite volleyball and soccer, yoga classes, lunch food trucks, costume contests, picnics, parties & more. We are located in Bellingham, WA where you will find the perfect blend of endless outdoor recreation, incredible scenery, strong schools, great breweries, and more, making this an amazing place to work and live. 

Please send a resume & cover letter, indicating how your experience & qualifications match the requirements & why you will be successful in this position to:  

Email:  [email protected]  
Apply online:  www.spie.jobs 
Mail:  SPIE Human Resources, P.O. Box 10, Bellingham, WA 98227 

All materials must be received by 5 p.m. on 03/14/2022.  

SPIE is committed to creating a diverse environment and is proud to be an equal opportunity employer.  SPIE provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. 

Apply Here: https://spiecareercenter.org/jobs/5377377