Corporate Membership Coordinator | Optica

Optica is recruiting for a Corporate Membership Coordinator. The Corporate Membership Coordinator provides administrative support to the Corporate Membership Team with a focus on processing corporate memberships, providing corporate program support, and being the main point of contact for customer service. 

PRIMARY RESPONSIBILITIES: 

  • Support Corporate Membership Director with member renewals
    • Research member’s annual sales to determine membership tiers and generate invoices for each renewal batch
    • Make weekly calls and follow up with emails to members and maintain renewal tracking sheet with updates
    • Follow up for benefit selection and/or payment, as needed
    • Complete renewal onboarding in two CRMs including, processing benefits, updating account details, and adding individual members
    • Send renewal confirmation email and copy of payment receipt to member
  • Support Corporate Membership Director with new member joins
    • Make acquisition calls and follow up with emails to prospect companies and maintain tracking sheet with updates
    • Complete new member onboarding in two CRMs including, processing benefits, updating account details, and adding individual members
    • Send welcome email and copy of payment receipt to member
    • Update online membership directory
  • Support Corporate Membership Director with terminating members upon non-renewal
  • Manage member customer service
    • Respond to member customer service inquiries in a timely fashion
    • Assist with setting up benefit access to necessary stakeholders at the company
    • Assist with monthly orientation webinars
  • Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current
  • Work with IT and Marketing teams on collaborative projects
  • Support Corporate Membership Programs Manager with corporate events
    • Cvent registration set up, registration management, and event attendee outreach
    • Assist with speaker tent cards and attendee name badges
  • Support Corporate Membership Directory with member events
    • Collect marketing materials from members for sponsored webinars
    • Create webpage, set up registration, and facilitate marketing
    • Assist with post-webinar deliverables

EDUCATION AND EXPERIENCE: 

  • 4-year degree required
  • 3-5 years work experience in a professional environment, preferably an office setting.
  • Prior membership experience is a plus

SKILLS AND ABILITIES:

  • Excellent organizational and time management skills.
  • Ability to multi-task and work independently
  • Self-motivated
  • Knowledge of customer service practices.
  • Strong Excel software skills.
  • Software: Kentico and Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)
  • Ability to learn databases (ACT, Salesforce, netForum, Boxwood).

Located in the Dupont Circle neighborhood of Washington, DC, Optica, formerly OSA, offers a competitive salary and excellent benefits. Send resume, cover letter, and salary requirements to [email protected]

Apply Here: https://jobs.workinoptics.com/jobs/rss/15688735/corporate-membership-coordinator