The Opportunity
The Director of IT is responsible for all systems, infrastructure, technical staff, and vendor partnerships in NCTE’s environment. Serving as a change agent within the organization, this role will provide a technology road map to position NCTE as a digital-first organization, leading initiatives to continually improve internal systems and content delivery mechanisms serving NCTE’s mission and audience. This role serves as NCTE’s Technology Coordinator and Chief Security Officer, responsible for maintaining security protocols and awareness and for managing data processes that minimize risk to provide the highest degree of protection. The Director of IT serves as the “go-to” resource for internal users and works directly with internal stakeholders to understand the requirements/issues, select the best solutions, configure the systems, promote adoption, and document solutions. Reporting to the Senior Director of Operations, this role balances vision and long-term implementations with daily support activities.
SPECIFIC RESPONSIBILITIES INCLUDE:
Innovation and Planning
- Evaluate NCTE’s technology platforms, website infrastructure, content delivery channels, and partners, providing a road map to position NCTE as a digital-first organization
- Collaborate with NCTE’s Creative Director and key stakeholders on UX enhancements
- Continually seek innovative solutions to enhance the member experience and NCTE’s position and reach within the literacy education community
- Evaluate vendor utilization and resources, providing recommendations where needed for increased efficiency, effective budgetary spend, and enhanced support
- Lead RFP processes to seek partners and platforms to execute approved components of the technology road map, as needed
- Leverage project management tools to implement the technology road map, providing regular updates on progress and benchmarks reached
- Engage all staff to communicate updates and implementations, providing training where needed to ensure successful adoption and promotion of platforms and resources
- Maintain documentation of changes implemented, both through technical SOPs and benchmarking data that is shared with leadership
Management and Collaboration
- Lead NCTE’s technology team, including a Database Administrator potential seasonal reporting and special project assistance
- Oversee and manage third-party vendor relationships; monitoring service levels, budget spend, project prioritization, and general commitment delivery and accountability
- Understand the strategic direction of NCTE’s business units and identify and plan technology initiatives to help achieve the organization’s strategic goals
- Provide day-to-day support for internal end users and customers as needed
Security, Compliance, and Infrastructure
- Serve as NCTE’s Technology Coordinator and Chief Security Officer on incident response plans and PCI compliance certification
- Design, create, and maintain user roles, profiles, and hierarchies (security profiles)
- Complete onboarding and offboarding processes to ensure appropriate records and access controls
- Participate in regular assessments and lead or facilitate ongoing staff training on cyber security
- Lead PCI compliance certification, tracking the schedule of certification dates and reporting key dates and status to leadership
- Maintain ongoing responsibility for all IT systems. Develop strategies and solutions to provide for the overall security of IT systems and networks
- Maintain internal inventory of Active Directory accounts, IP address mapping, servers, and network devices
- Monitor inventory of hardware, collaborating with NCTE’s managed services provider (MSP) on inventory on-hand and the life cycle of hardware deployed to staff
- Maintain the repository of available software and essential internal staff tools
- Create annual operational and capital expenditure budgets for IT projects and activities, recommending opportunities to reduce expense where appropriate
- Review invoices against project logs and budget projections, adjusting project priorities and vendor utilization where needed
The Director of IT will encompass the following qualifications:
- Bachelor’s degree from an accredited college/university in Technology, Computer Science, or a similar degree required
- 5+ years of IT support required, with 3+ years in leadership preferred
- Project Management certification is preferred
- Knowledge of Association technology systems required (AMS, CMS, LMS, etc.)
- Knowledge of Intact, Bill.com, Expensify, or similar systems desired
- General knowledge on system/software engineering, quality aspects, and application usability
- Detail oriented and motivated, with strong written and interpersonal skills
- Proven analytical and problem-solving abilities
- Professional attitude and proactive approach to problem solving
- Excellent technical skills including SQL queries and Excel
- Self-reliance, good problem-solving skills, is results oriented
- Ability to meet deadlines without sacrificing quality
- Thrives in an entrepreneurial environment
- Superior organization skills and ability to work under extreme pressure
- Experience with a professional association required; additional experience in other technical environments preferred
- Passion for the work of NCTE
Additional Expectations:
- Working outside of traditional work hours to meet production deadlines may be required. To ensure balance, NCTE encourages use of its flextime policy
- Domestic travel for in-person events, including but not limited to annual conventions
NCTE is proud to be an equal opportunity workplace and is an affirmative action employer. We strongly encourage diversity in our environment.
Apply Here: https://jobs.workinoptics.com/jobs/rss/15412435/director-of-it